Then, click on Continue to enter the next page. Step 1: Please login to the Bybit app, key in your email address/ mobile number, and the account Login Password. If you managed to do so, please refer to this guide on how to rebind using your RKP into your new smartphone's Google Authenticator.įor security reasons, Bybit does not store any account's Recovery Key Phrase Solution 1: Attempt to locate your Recovery Key Phrase (RKP). Recover your Google Authenticator code using App You will receive an automatic email with your case number and our customer support team will contact you within 1-3 working days. Please only re-submit a request after three working days.įor users who cannot receive the verification code to recover google authenticator code due to permanent loss of mobile number or email address, please submit a case manually via this link. Our customer support team will contact you within 1-3 working days. Once you have confirmed the submission, you will receive an automatic email with your case number. Please enter your account registered email address or contactable email address (if you are only registered with a mobile number), our customer support will contact you via email within 24 hours for further assistance. Kindly refer to your account's registered email address inbox for additional instructions. Step 5: Once you enter the correct code, you have successfully turned off the Google Authenticator.įurther verification may be required if there is a need. If you are not able to receive the verification code by SMS, please refer to Troubleshooting : Unable to receive SMS verification code. If you are not able to receive the verification code by email, please refer to Troubleshooting : Unable to receive Email verification code. Please enter the code and click on Confirm. A verification code will be sent to your registered email address and mobile number. Step 3 : Select Google Authenticator not working option and click on Confirm. Step 2: Click on Having problems with verification. Step 1: Please login to the Bybit website, key in your email address/ mobile number, and the account Login Password. Solution 2: If you do not have your RKP, Bybit can assist you to unbind the Google Authenticator.

It will only be shown once, which is at the point of binding your Google Authenticator. If you managed to do so, please refer to this guide on how to rebind using your RKP on your new smartphone's Google Authenticator.įor security reasons, Bybit will not store your account's Recovery Key PhraseĪ Recovery Key Phrase is presented in either a QR code or a string of alphanumerics. Recover your Google Authenticator code using PC/Desktop

On your Profile page, scan the barcode to add this WordPress account to your Google Authenticator app.Common reasons for not being able to access Google AuthenticatorĢ) Smartphone malfunction (Failure to turn on, water damage, etc).

Reactivate the Google Authenticator plugin.

With your web browser, go to your Dashboard and then to the Plugins area.

If you are still in the plugins folder, type something like… Using SSH or SFTP, move the google-authenticator directory back to the plugins directory.You’ll see that you will not be prompted for a Google Authenticator code. On your web browser, load your wp-admin page.Rename (or move) the google-authenticator directory to the wp-content/disabled directory.Navigate to the wp-content/plugins directory.Create a directory called disabled or something else that won’t interfere with WordPress.Log in to your SSH or SFTP account with your hosting provider (alternatively, if your hosting provider offers a web-based folder navigation / admin tool, this will work just as well).*Note*: Credit for these detailed instructions belong to Juan Monroy over at: What is a person to do? Well, turns out that the fix is quite an easy one. The issue that I had was that my administrator login to WordPress was set up to use Google Authenticator. When you do this, the admin login page will have not only username/password but also a field to enter the one-time code that is generated from the Google Authenticator mobile app (like shown below): I had set up a WordPress site with two-factor authentication with a Google Authenticator plugin. I had the Google Authenticator mobile app on my old phone and had quite a few sites set up within Google Authenticator. Quite a few months back I had to get a new iPhone as the battery in the phone was swollen and had to be disposed.

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